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Included:

1. Magnetron Replacement – Replacement of the magnetron, the component responsible for generating microwaves.
2. Capacitor Replacement – Replacement of capacitors that assist in the microwave’s functioning, ensuring proper voltage regulation.
3. Testing & Calibration – After replacement, the microwave is tested for functionality and calibrated to ensure proper performance.

4. ✓ Zerobrokage Home Service warranty*

Excluded:

1. External Repairs – Issues such as damage to the microwave’s body or door.
2. Cosmetic Damage – Scratches, dents, or any external cosmetic imperfections.
3. Non-Magnetron Issues – Problems unrelated to the magnetron or capacitor, like control board failures.

Frequently Asked Questions

1. How long does a magnetron typically last? Magnetrons usually last 5-10 years, but heavy use may reduce lifespan.

2. Is capacitor replacement necessary with magnetron? Capacitors often need replacement alongside magnetrons for optimal microwave performance.

3. Can I replace these parts myself? Replacing magnetrons and capacitors involves high-voltage components; professional service is recommended for safety.

Included:

1. Fan Motor Replacement – Replacement of the fan motor responsible for circulating air inside the microwave.
2. Light Bulb Replacement – Replacement of the microwave’s interior light bulb for improved visibility.
3. Testing & Calibration – After replacement, the microwave is tested to ensure the fan and light are functioning properly.

4. ✓ Zerobrokage Home Service warranty*

Excluded:

1. External Damage – Issues like physical damage to the microwave body or door.
2. Non-Light and Fan Related Problems – Problems unrelated to the motor or bulbs, such as control panel malfunctions.
3. Cosmetic Issues – Scratches or dents on the microwave exterior.

Frequently Asked Questions

1. How do I know if the fan motor is broken? A non-functional fan motor may result in poor cooking performance or strange noises.

2. Can I replace the light bulb myself? Replacing a microwave light bulb is possible with the correct bulb, but safety precautions should be followed.

3. Is it worth replacing the fan motor? If the microwave is in good condition, replacing the fan motor can restore its efficiency and performance.

Included:

1. Thermostat Replacement – Replacing thermostats that regulate the microwave’s temperature to prevent overheating.
2. Fuse Replacement – Replacement of blown fuses that protect the microwave’s internal components.
3. Control Board/PCB Replacement – Replacing malfunctioning control boards (PCBs) responsible for the microwave’s functions and settings.

Excluded:

1. External Damage – Physical damage to the microwave body or door.
2. Non-Electrical Issues – Problems unrelated to electrical components, such as cosmetic damage.
3. Manual/Software Settings – Reprogramming or issues with user settings or programming.

Frequently Asked Questions

1. How do I know if the thermostat or fuse is faulty? Symptoms include the microwave not heating, overheating, or sudden shutdowns.

2. Is replacing the control board necessary? If the microwave is unresponsive or buttons are malfunctioning, replacing the control board might be required.

3. Can I replace these parts myself? Replacing thermostats, fuses, or control boards involves electrical components, so it's safer to hire a professional for repairs.

Included:

1. Interior Surface Cleaning – Thorough cleaning of the microwave’s interior, including walls, ceiling, and floor.
2. Cleaning of Turntable & Roller – Removal and cleaning of the turntable, roller ring, and other removable parts.
3. Sanitization – Disinfection of the microwave to ensure hygiene, especially around food contact areas.

Excluded:

1. External Cleaning – Cleaning of the microwave's exterior or body.
2. Repairs – Fixing any internal damage or malfunctions.
3. Deep Structural Cleaning – Any disassembly for deep cleaning or fixing hidden parts.

Frequently Asked Questions

1. How often should I clean the microwave interior? It’s recommended to clean the microwave at least once a month, or more frequently if used heavily.

2. Can I clean the microwave with chemicals? It's best to use mild detergents or natural cleaners like vinegar to avoid damage to internal components.

3. Why is interior cleaning important? Regular cleaning helps remove food splatters, odors, and bacteria, ensuring optimal performance and hygiene.

Microwave Exterior Cleaning: Included & Excluded

Included:

1. Surface Wipe Down – Cleaning of the microwave’s exterior surfaces, including the door, handle, and sides.
2. Stainless Steel Polishing – Polishing of stainless steel exteriors to remove fingerprints and restore shine.
3. Vent and Button Cleaning – Removal of dirt and grease from vents and control buttons.

Excluded:

1. Interior Cleaning – Cleaning of the inside of the microwave, such as the walls and turntable.
2. Repairs or Malfunctions – Fixing any broken parts or components.
3. Deep Structural Cleaning – Disassembling parts for in-depth cleaning is not included.

Frequently Asked Questions

1. How often should I clean the exterior of my microwave? Clean the exterior every 1-2 weeks, or more often if it accumulates grease or stains.

2. Can I use harsh cleaners on the microwave exterior? Avoid abrasive or chemical cleaners; mild dish soap or vinegar is preferred for cleaning.

3. Is it necessary to polish the stainless steel? Polishing is optional but helps maintain the microwave’s appearance and prevents fingerprints from sticking.

Included:

1. Heating Performance Test – Checking if the microwave heats food evenly and effectively.
2. Turntable Function Test – Ensuring the turntable rotates smoothly during operation.
3. Button & Display Check – Verifying that buttons and the control panel respond accurately and display settings properly.

Excluded:

1. Repairs – Fixing any identified issues, such as component failures.
2. Interior/Exterior Cleaning – Cleaning of the microwave is not part of regular checks.
3. Deep Diagnostics – Advanced troubleshooting for complex issues not related to basic functionality.

Frequently Asked Questions

1. How often should I perform functionality checks? It's recommended to check functionality every 3-6 months, or if you notice any issues during use.

2. Why is a turntable test necessary? A malfunctioning turntable can lead to uneven heating and reduced cooking performance.

3. What if the microwave isn't heating properly? If heating issues persist, it may indicate a deeper problem with the magnetron or other components, requiring professional repair.

included

• Checking door seals for wear and ensuring proper closure
• Verifying the microwave's electrical system and grounding for safety
• Regular inspection of fuses, thermostats, and internal wiring

Included :

1. Site Assessment: Evaluating the installation location to ensure proper setup and ventilation for the microwave.
2. Installation: Mounting or placing the microwave and connecting it to power or ducting if required.
3. Function Testing: Ensuring the microwave operates correctly after installation.

Excluded :

1. Electrical Wiring: Major electrical rewiring or upgrades for the microwave are not included.
2. Ventilation System Installation: Installation of external venting systems (e.g., ductwork) is not included unless specified.
3. Disposal of Old Microwave: Removal or disposal of the old microwave is not covered, unless specified in the service.

Frequently asked questions FAQ:

1. How long does the microwave installation take?
   It typically takes 1-2 hours, depending on the type of installation.

2. Do I need to provide electrical connections?
   Ensure the area has a suitable power source, but our team can help with minor adjustments.

3. Can you install built-in or over-the-range microwaves?
   Yes, we offer installation for both countertop and built-in/over-the-range models.

Included :

1. Disconnection: Safely disconnecting the old microwave from its electrical and venting connections.
2. Removal: Carefully removing the microwave from its installation location.
3. Disposal: Proper disposal or recycling of the old microwave following environmental guidelines.

Excluded :

1. Electrical Work: Rewiring or upgrading electrical systems is not included.
2. Repair of Damaged Areas: Fixing any damage caused by the microwave removal (e.g., wall or cabinetry damage) is not covered.
3. Installation of New Microwave: Installation of a new microwave is not included in this service.

Frequently asked questions FAQ:

1. How long does it take to uninstall my old microwave?
   Typically, it takes about 30 minutes to 1 hour, depending on the complexity.

2. Do I need to prepare anything before the uninstallation?
   Ensure the area is accessible and that the microwave is disconnected from power and ventilation.

3. Can you dispose of my microwave properly?
   Yes, we follow proper recycling and disposal procedures for old microwaves.

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Included :

1. Diagnosis: Inspecting and identifying issues with the control board or timer system.
2. Repairs: Fixing or replacing faulty components in the control board or timer.
3. System Testing: Ensuring proper functionality after the repair, including testing the system’s response.

Excluded :

1. Replacement of Entire Units: Full replacement of the control board or timer is not included unless specified.
2. Electrical System Upgrades: Upgrading or modifying the electrical system is not part of the repair service.
3. Ongoing Maintenance: Regular maintenance or monitoring is not included after the repair.

Frequently asked questions FAQ:

1. How long does a control board repair take?
   Typically, repairs take a few hours to a day, depending on the complexity.

2. What causes control board and timer issues?
   Common causes include power surges, wear and tear, or component failures.

3. Do you offer warranties on repairs?
   Yes, repairs typically come with a warranty for parts and labor.

Included :

1. Diagnosis: Inspecting the microwave door and latch to identify the cause of the issue.
2. Latch Repair: Fixing or replacing the faulty latch mechanism to ensure the door closes properly.
3. Testing: Verifying the door and latch function correctly after the repair.

Excluded :

1. Full Microwave Replacement: Complete replacement of the microwave is not included.
2. Electrical Repairs: Issues unrelated to the door or latch, such as electrical malfunctions, are not covered.
3. Ongoing Maintenance: Post-repair maintenance services for the microwave are not included.

Frequently asked questions FAQ:

1. How long does the door and latch repair take?
   It typically takes 1-2 hours, depending on the issue.

2. What causes microwave door latch problems?
   Common issues include wear and tear, misalignment, or broken latch components.

3. Do you provide a warranty for repairs?
   Yes, repairs come with a warranty for parts and labor.

4. How can I be sure that genuine products are being used?

   We value your trust in Zerobrokage Home Service and we believe in providing high quality service. We ensure all spare parts used meet our high quality standards. Please check the rate card for more details.